How to deal with Customer Service Complaints in 140 Characters
Social Media is revolutionising the way in which we are doing customer service in the 21st century. Not only is it fast and responsive for your customers, it is cost-effective and provides valuable, real-time feedback for your organisation. However there are some top tips for getting using this (very public!) customer service channel effectively.
As a starter for 10, have a read of this article written by Real Results Training CEO Carolyn Blunt which has also been published on callcenterhelper.com. If you want to know more about customer service using Social Media channels then have a look at our Social Media section or get in touch with us to find out more.
Read more: How to deal with Customer Service Complaints in 140 Characters
Real Results Training Achieves IIP Certification
On May 1st 2012 Real Results was awarded the Investor in People standard. As a training and development provider we are helping you to invest in your people, so we thought it would be good to show you that we do this for our own people too. Training is not something that it is a tick box exercise, it's an ongoing developmental journey. None of us are the finished article and learning is such an exciting and rewarding part of life, something that we all should be investing time, energy and resources into, Real Results included.
The Call Centre Training Handbook
Real Results Training was delighted to
contribute to The Call Centre Training Handbook by John P Wilson. Find out more about the book and to buy your copy at a special online rate.
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