Real
Results Training was established in Manchester in 2003 by Carolyn
Blunt to provide high quality, tailored training consultancy
services. In the first two years a small but repeat client base
got the company started and word of mouth recommendations led
to a period of high growth in 2006 and 2007 with Real Results
now utilising the service of up to 10 carefully chosen Associate
trainers at any one time.
Real Results Training specialises in soft skills training, particularly
contact centre training, customer service, communication skills
and leadership. However, with the expertise of 10 Associate
trainers plus Carolyn, there are not many topics or industries
that Real Results does not cater for.
the difference
The style of Real Results Training is interactive, energising
and engaging. As the name suggests, Real Results places focus
on the transfer of learning to ensure real results are achieved
in the workplace. This is done through the use of timely reflection
points;
skills practice sessions and recorded action plans. All training
sessions include a blend of input from the skilled and experienced
trainer as well as individual and group discovery learning through
fresh and original activities that are both practical and thought
provoking.
Real Results Training prides itself on flexibility and will
meet the needs of small or large clients with equal care. Training
sessions can be designed to meet the requirements of the client,
whether they need a course in bite-sized chunks, a longer residential,
an on or off site location, a large group or 1:1 coaching.
The Real Results Training Style means:
| • |
Clear
learning objectives for the Programme that are shared and
agreed at the outset. |
| • |
A
relaxed, fun, friendly training environment where the self-esteem
of all delegates is respected. |
| • |
A
blend of participative training methods, that take into
account all learning preferences and keeps delegates engaged
and interested. |
| • |
A
review against initial objectives to measure learning and
an action plan for each individual to transfer learning
back to the workplace and bring Real Results. |
quality
All
Real Results trainers are CIPD or equivalent qualified with
at least 5 years business experience in their subject and 3
years training experience. All trainers are selected for their
engaging delivery style, use of accelerated learning principles
and high standards of professionalism.
All client feedback is carefully monitored by Carolyn Blunt
and must always exceed 80% satisfaction. In reality, client
and delegate feedback on a number of measures such as the facilitator
the relevance of the material, their confidence to achieve the
training objectives back in the role, is consistently 90-100%
