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Real Results Training was delighted to sponsor
the Best Training Programme Award at the CallNorthWest 2nd Annual
Call and Contact Centre Awards in October this year. Held at the
Winter Gardens in Blackpool it was a Moulin Rouge themed evening
with cabaret dancers, blackjack tables and roulette wheels. The
350 guests got into the spirit with feather boas or top hats.
The nominees for the Best Training Programme 2007 award included
Friends Provident, Qualifi & AI Claims Solutions. The aim
of the awards is to highlight and reward ‘Excellence’
in North West Call and Contact Centres. The Awards are open to
call and contact centres that operate any in-bound or out-bound
customer management operation, employing more than 5 people.
On the night Carolyn Blunt of Real Results Training announced
the winner and presented the award to AI Claims Solutions for
their forward thinking training programme proven to develop talent
from within for future roles.
This is an excellent example of the focus needed on succession
planning, as a survey recently by Real World Group revealed that
due to our aging population, 50% of senior mangers currently in
position will not be in place by 2010. There is already a war
for talent and what better way to beat it than to develop your
own talent?
This investment creates loyalty and commitment and reduces the
risk of people leaving your organisation due to boredom or frustration.
It is also very cost-effective, saving thousands on recruitment
costs.
Real Results Training offers services in all areas of people training
and development including assessment centres to help you put your
own talent development programmes in place. Get one step ahead
of everyone else and call now on 0845 094 7717 for a free information
pack.
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to
arrange a free no-obligation
consultation to identify your
training needs please contact us:
0161
408 2003
hello@real-results.co.uk
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